
Lillian M
NEW ROCHELLE, NY | 2025 Chevrolet TrailblazerAugust 15, 2025I would like to preface this by saying that this car was purchased brand new in March 2025. I have never experienced such poor service and incompetence from a dealership service department in my life. Since July 9, my Chevy has been in and out of their shop three times (soon to be four) for serious transmission and electrical issues—none of which have been resolved. The car first broke down when the transmission started sticking and couldn’t get over 20 mph. After nine days in the shop (with no loaner vehicle, despite the fact that I rely on my car for work travel and to care for my elderly father), I was told bolts were loose in the transmission and there was a leak. I used the car once, left for work, and within a day of driving again, the issues came back worse—screens flashing, car refusing to move. From there, it became a cycle: drop off the car, get vague or delayed updates (sometimes a week late), pick it up with no real repair done, and have it break down almost immediately. I’ve been told there’s “no leak” even though fluid is mysteriously low, that it’s just a “communications” issue, and now, as of August 14, the screens are going black while I’m driving. This is clearly unsafe and still unresolved. At this point the lack of urgency, accountability, or basic communication from Chevy’s service team is shocking. I expect better from any brand—let alone one that advertises dependability. If you value your time, your money, and most importantly your safety, think twice before trusting your vehicle to Chevy’s service department.Christina R
NEW WINDSOR, NY | 2026 Chevrolet TrailblazerJuly 31, 2025Joselyn was so amazing! She was knowledgeable, and she ensured that if she didn’t know the answer she would find out. She was patient and kept us informed the whole process through. We are happy with our new ride, and I wouldn’t have it any other way.Vernon H
BEDFORD HILLS, NY | 2025 Chevrolet TraxJune 19, 2025Everything was prompt the staff was professional and knowledgeable.Bridget D
YONKERS, NY | 2022 Chevrolet SparkMay 17, 2025I had a wonderful experience. Extremely grateful to all involved.Response from NEW ROCHELLE CHEVROLET
May 19, 2025We strive for 100% satisfaction, and it is great to see you had such a positive experience at New Rochelle Chevrolet - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Lahcen O
BRONXVILLE, NY | 2024 Chevrolet Suburban 1500April 2, 2025Great serviceBrian D
NEW ROCHELLE, NY | 2024 Chevrolet EquinoxMarch 17, 2025It was easy to book a time, it started at the appointed hour and was finished in a timely manner. Plus the staff was very attentive and friendlyMary F
YONKERS, NY | 2022 Chevrolet TrailblazerMarch 16, 2025everything is fineResponse from NEW ROCHELLE CHEVROLET
March 17, 2025Mary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!Tyrone R
MOUNT VERNON, NY | 2025 Chevrolet Equinox EVFebruary 18, 2025Had a good experience with Anthony-sales. Good and detailed customer service.Ken H
NEW YORK, NY | 2025 Chevrolet EquinoxFebruary 17, 2025The team took great careJilhani A
BRONX, NY | 2025 Chevrolet SuburbanFebruary 14, 2025Really nice and straight forward